Alarm Monitoring
Get Real Time Security With Commercial Alarm Monitoring
Smart detection, live agents. Protect your buildings around the clock with a modern alarm monitoring system that combines configurable alerts across cameras, sensors, and access control with 24/7 live monitoring services.
Protect Your Spaces Around the Clock with Professional Monitoring
Comprehensive Threat Detection
Rhombus monitors your environment across cameras, sensors, and access control — detecting human movement, vehicle activity, forced entry, glass break, smoke, CO, and more. Set the triggers that matter for your spaces.
Professional Threat Assessment in Real Time
Security alerts are routed to a TMA Five Diamond Certified dispatcher who investigates and responds based on your configured escalation path — with or without live video, depending on your setup.
Rapid Emergency Response
When a threat is detected or verified, the agent takes immediate action — issuing audio deterrents, notifying contacts, or dispatching emergency services to protect your facilities.
Take Action In A Verified Emergency with Live Agent Monitoring
Live Threat Assessment
Intelligent, Informed Response
"Ensure accurate and appropriate responses to each unique incident. Agents investigate security alerts in real time using the Rhombus platform and execute emergency protocols based on the situation — or let your rules handle dispatch automatically when speed matters most."Fully configurable escalation: choose video-verified response, automatic dispatch, or a hybrid approach — tailored to each zone in your facility.
Monitor Every Zone, Independently
Large facilities need more than one arming schedule. Sub-Locations let you divide a single location into independent zones — each with its own monitoring rules, emergency contacts, PINs, arming schedule, and responder instructions. Arm the warehouse while the offices stay live. Disarm one wing without touching the rest.
Sub-locations can be armed and disarmed from the web console, mobile app, TS10 touchscreen, or Alarm Pad.
Arm and Disarm Your Way
Control monitoring from wherever you are. Arm and disarm your spaces - or individual zones - from the Rhombus web console, mobile app, TS10 touchscreen, or the Alarm Pad app. Set automatic schedules or manage manually in real time. Sub-locations arm and disarm independently, so your teams stay in control of their own spaces.
Create Safer Spaces with Less Labor
Accelerate Emergency Response
Agents investigate threats and escalate to emergency services when needed. Automatic dispatch can trigger response immediately, while two-way communication enables real-time audio deterrence and intervention.
Reduce False Alarms
Minimize nuisance alerts without reducing coverage. Video verification helps dismiss false positives, while Multi-Event Triggers require a configurable number of detections before an alarm is generated.
Monitor Camera-Free Spaces
Protect areas where cameras can't be installed. Sensor-only monitoring uses door, motion, glass-break, panic, and audio events to trigger investigation and response workflows.
Scale with Your Organization
Support sites of any size without adding headcount. Sub-Locations make it easy to manage independent monitoring zones while maintaining centralized oversight.
Commercial Alarm Monitoring Overview
24/7 Professional Monitoring
TMA Five Diamond Certified agents, always on.
Flexible Verification Options
Video-verified response or automatic dispatch, your choice.
Expanded Sensor Coverage
Cameras, access control, motion, glass break, smoke, CO, and more.
Sub-Location Management
Independent zones with their own rules, contacts, and arming.
Works Across the Rhombus Platform
Fully integrated with cameras, sensors, and access control.
Simple Setup and Installation
Apply a license, configure triggers, add contacts — done.
Alarm Monitoring FAQs
What is the average response time for emergency dispatch?
If emergency dispatch is required, the authorities are typically dispatched within a few minutes of the incident occurring.
When an alarm is triggered, the system automatically sends an alert with security livestream(s), sensor data, and GPS data to agents located at one of several TMA Five Diamond Certified in the U.S. This alerting process happens in real time.
Once an agent receives the alert, the time to emergency dispatch depends on how rapidly the agent verifies that the incident is a true emergency and not a false alarm. The average response time is several minutes from the incident occurring.
What is the deployment and management process?
To activate Alarm Monitoring at a location, apply the license to the devices you want covered, set up at least one emergency contact, and configure your alert rules — including which triggers to monitor, when, and how alerts should escalate. Sub-locations can be configured from the web console to give different zones their own settings.
How do I arm and disarm my spaces?
You can set your Alarm Monitoring schedule in the Rhombus Console, so monitoring is automatically active during your chosen days and times. You can also manually arm and disarm from the web console, the Rhombus mobile app, a TS10 touchscreen, or a dedicated Alarm Pad — including at the sub-location level, so individual zones can be controlled independently.
Do I need cameras to use Alarm Monitoring?
No. The Starter license supports intrusion monitoring using door sensors, motion sensors, panic buttons, glass break detectors, and more — no cameras required. Pro and Enterprise licenses add video verification and the option to skip verification for automatic dispatch.
Where will Alarm Monitoring be available?
Alarm Monitoring is available in all U.S. states, with coverage expanding in the future.
California Alarm Company Operator License: 8062
