Elevating Customer Support with a New Office in Charlotte

We are thrilled to announce the opening of a new office to continue to enhance our U.S.-based support services. This expansion in the vibrant city of Charlotte, North Carolina is a testament to our commitment to provide unparalleled customer support and foster long-term partnerships with our customers. 

A Hub for East Coast Support 

The new office, centrally located at 615 South College Street, will serve as the hub for our dedicated East Coast Customer Support Team. This team is poised to deliver round-the-clock support through email, phone, and ticket channels, ensuring customers receive swift assistance whenever they need it. 

Omar Khan, Chief Operating Officer at Rhombus, emphasizes our dedication to customer success, stating, “At Rhombus, we believe in building long-term partnerships with our customers. From the initial purchase to deployment and beyond, we are dedicated to ensuring the success of our clients every step of the way.” 

Immersing in the Charlotte Community 

Choosing Charlotte as the location for the new support center was a thoughtful decision for us. Known for its vibrance, rich history, diverse culinary scene, and thriving arts culture, Charlotte aligns seamlessly with Rhombus' values. This move not only enhances access for customers but also allows us to connect with the local community on a deeper level. 

Exceptional Support Standards 

Customer satisfaction is paramount for us, and our expanded operations in Charlotte will mirror support the exceptional standards we set for ourselves. Our in-house Customer Support Team is prepared to operate 24/7 to ensure swift issue resolution.  

"We've been incredibly impressed by the support provided by the Rhombus team. The presence and partnership of a dedicated Account Manager, who efficiently manages all our support tickets and handling notes, has significantly elevated our experience. Irrespective of the site requiring assistance, the team consistently possesses the requisite information to offer prompt solutions,” says Erica White, Senior Vice President of Technology and Strategic Initiatives at Article Student Living, a leader in the student housing industry. “We’re thrilled about the expanded access to Rhombus support with their new East Coast office." 

At Rhombus, we go beyond issue resolution; we take a proactive approach to customer success. With automatic health monitoring and ticket creation built into our platform, our Customer Support team can address issues faster and before they escalate.  

Becoming a Part of the Charlotte Community 

We can’t wait to integrate into the fabric of the Charlotte community and look forward to serving customers on the East Coast more effectively. With this expansion, we are reaffirming our dedication to delivering unparalleled support and ensuring the security and satisfaction for our valued customers.