Match Every Shipment to Loading Dock Footage — Automatically

Rhombus + Claude Series — Tying Into the Enterprise

A customer files a dispute: their shipment never arrived. Your ERP says it was delivered on Tuesday at 2:47 PM. Somebody on your team now has to prove it — which, in most organizations, means scrubbing through two hours of loading dock footage hoping to spot the right truck.

This isn’t a hard question. It’s just a question the systems can’t answer themselves. The ERP knows when the delivery happened. The camera knows what happened at that time. They don’t talk, so a human has to be the bridge every single time.

Proof of delivery is a solved problem — once the underlying systems are willing to cooperate.

Rhombus exposes camera footage via API. Your ERP exposes delivery events. Claude correlates them automatically.

For the developers:

With Claude and the Rhombus plugin:

“For every delivery in today’s ERP export, grab a 5-minute clip from the matching loading dock camera and attach it to the shipment record.”

Claude matches timestamps, pulls clips, and attaches them. Every delivery now has a corresponding video artifact. When a dispute comes in, the evidence is already there.

The payoff: Proof of delivery stops being a manual investigation and becomes a standard field on the shipment record. Disputes resolve in seconds. Chargebacks drop. And the camera system you already own starts paying for itself in customer-service hours avoided.